The terms ‘Chocolate Alchemy’ or ‘us’ or ‘we’ refer to the owner of this website. The term ‘you’ refers to the user or viewer of our website.
- We encourage you to place your orders online if you are using a credit card. It's fast, easy, safe, and, best of all, it's available 24 hours a day. You will receive an email confirmation shortly after placing an order. This email will contain the order number which should be referenced in any future communication with us regarding this order. Once the order is shipped, you will be provided with a tracking number via email.
- We are more than help you set up an order by e-mail, but please remember, never send your Payment information to us via email. We cannot guarantee the security of personal information such as credit card numbers sent through email. Our store does not transmit and cannot accept credit card information by email.
We accept the following forms of payment:
- We accept the following credit cards: Visa, MasterCard, American Express and Discover.
- There is no surcharge for using your credit card to make purchases.
- Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you).
- Incorrect information may cause a delay in processing your order.
- Your credit card will be billed upon processing of your order.
- We also accept payments through PayPal.
Money Orders, Cashier’s Checks, Company Checks & Personal Checks
- We accept money orders, cashier’s checks, personal checks and company checks in U.S. Dollars only.
- Orders are processed upon receipt of a money order or cashier’s check. For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed.
- We cannot guarantee the availability of a product by the time funds clear or payment is received.
- We will charge a $25 fee on all returned checks.
- Checks and money orders should be made payable to: "Chocolate Alchemy" and should be sent to:
Chocolate Alchemy3796 Stewart Road
Eugene OR 97402
Duty and Sales Tax
- Chocolate Alchemy does not charge sales tax either inside or outside of the State of Oregon. You are solely responsible for all Duty and taxes and/or any other applicable taxes out side the USA.
- Most items we carry are available for immediate shipment; however, there may be times when a product you have ordered is out of stock which will delay the fulfillment of your order. We will keep you informed of any products that are unavailable for immediate shipment.
- We will ship your backordered product as it becomes available. You may cancel your order at any time prior to shipping.
Order Acceptance Policy
- Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Chocolate Alchemy reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item. Should an order require cancellation after your credit card has already been charged, we will issue a prompt refund to your card.
- Products usually ship within 24-48 hours of the day ordered if ordered by 12:00PM PST. If your order is received after this time and for orders received on Saturday, Sunday or any major holiday, your order will normally ship beginning the next business day.
- In most cases, we use UPS and the US Postal Service in order to provide the fastest possible shipping times. The cost of shipping your order is calculated based on the package size and weight, and the destination entered during checkout. Shipping charges will be provided to you in the secure shopping cart prior to obtaining any payment information.
- While we cannot guarantee the actual delivery time of your order, shipments will usually arrive as follows:
- UPS Ground - Delivery in 1 to 4 business days depending on zone.
- USPS Priority Mail - 1 to 3 days depending on zone.
- For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.
Product Images & Descriptions
- Product photos and descriptions on this site are provided in order to showcase the products and may not necessarily reflect the exact shape, cut, color or finish of the product offered, but rather are intended to be representative of the type or style outlined in the product's name and/or description.
- The use of our images is strictly prohibited without obtaining the written approval of Chocolate Alchemy.
- Pricing is subject to change at any time without prior notice.
- In the event a product is listed at an incorrect price due to a typographical error or an error in pricing information received from our suppliers, Chocolate Alchemy shall have the right to refuse or cancel any orders placed for such product listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed or your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Chocolate Alchemy shall immediately issue a credit to your credit card account in the amount that was originally charged.
Copyright and Trademark Notice
- Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Chocolate Alchemy, Copyright © 2004, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
- All trademarks are property of their respective owners.
- These conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Chocolate Alchemy signs them or not.
- We reserve the right to make changes to this site and these Conditions at any time. Your use of the Chocolate Alchemy website after we have posted any changes to our policies constitutes your acceptance of the changes.