Melangers purchased and delivered to customers in Hawaii, Puerto Rico, Mexico and Canada or any other country are not covered by the manufacturer’s warranty. A store receipt or any other proof of purchase must be available to avail the warranty. Products out of warranty or purchased outside of the United States can be serviced at a minimal charge. The warranty is limited to provision of free replacement parts or cost of goods purchased. No other warranty is expressly implied. No international warranty. Warranty is limited to provision of free spares for one year from date of purchase. Lifetime technical support over email and phone is guaranteed..

1. Goods sold cannot be returned, refunded or exchanged for any reason. For all international shipment, our price is normally limited to cost of goods and transportation upto the first landing point in the destination country. Any local taxes, fees, duties etc.. imposed by the local governments or agencies are extra and to be borne by the customer.
2. In case of damages/losses due to incorrect contact information provided by the customer, we will not be responsible for the same. We will do everything in good faith to resolve and redirect the goods to the correct address
3. Each country has a different electrical plug standard and we are unable to provide the correct plug for every country. Therefore, your product will be delivered with a plug style suited to work either in India, UK or USA. You may have to have a trained electrician to get the plugs replaced to your style.
4. We reserve the right to forward your order to any of our distributors/dealers closest to you and based on stock availability of the models. All sales are subject to our terms and conditions and disclaimers!
5. External damages must be reported on bill of lading at time of delivery. Internal damages if any must be reported within 24 hours of delivery.
6. Products must be used as per instructions provided and in manner consistant with normal usage. We reserve the right to ship the product from any of our warehouse, factory or distribution points. We deliver to major airports and cities only. Remote locations will need you to pickup from the closest major city. Goods will be insured for shipping and we will ensure delivery. Seller is not responsible for delays on account of carrier delays or reasons beyond sellers control.
7. If any items are returned for warranty repair/replacement, the items should be well packed to avoid damages. The return should be by Fedex Ground or similar service and insured. We will not pay for any packaging costs. Please contact us prior to such return to ensure written return authorization and also if you have any questions on shipping modes and costs.
8. Once used, the goods cannot be returned. Any items returned for warranty repair/replacement, the items should be well packed to avoid damages. The return should be by Fedex Ground or similar service and insured. We will not pay for any packaging costs. Please contact us prior to such return to ensure return authorization and also if you have any questions on shipping modes and costs.

A few notes about the Spectra Melangers that go to non-USA addresses. Spectra has informed up they are NOT covered under warranty due to the high cost of shipping and support. I don't like this, but it is the way it is.Here is the direct quote from Spectra1) All International orders for Europe, Australia and USA that are shipped from INDIA directly will be only via DHL or FEDEX. This is to ensure quality of handling by the transport agency, timeliness ,insurance coverage reliability. We will no longership by Airline Cargo as was the practice until now.Shipping costs a fortune and several times the actual cost of thegoods, but the silver lining is that it is door delivery.2) There is NO WARRANTY on any units shipped directly from India. Spectra, Santha or SanthaUSA's support will be limited to provision of free spares and shipping in case of manufacturing defects withinthe first 60 days. In case of damages during transit, then, the customer will be reimbursed the full amount as received from the carrier, regardless of whether it is more or less than the billed amount. For issues occuring after 60 days, we will provide free spares, but customer has to pay for shipping.Again, the above is not because there is no confidence in the product, but more so because of the very nature of the product, our inability to support a product in a distant and foreign location where we have no local agent and due to freight conditions over which we have no control over from the point the goods leave the factory.